Privacy Policy

Introduction

Welcome to Tekhelp (Pvt) Ltd. (DBA Build My Online Store).

Tekhelp (Pvt) Ltd. (“Tekhelp”, “Build My Online Store”, “us”, “we”, or “our”) operates Build My Online Store (hereinafter referred to as “Service”).

This Privacy Policy outlines what information we collect, how we use it, and how we keep it secure. By using our website or services, you agree to the terms of this policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Billing address
• Payment details (processed via third-party gateways)
• Communication history

Technical Information

• IP address
• Browser type and version
• Operating system
• Pages visited on our website
• Time spent on pages and other browsing behaviour (via analytics tools)

How We Use Your Information

We use your information to:

• Provide online store design & development, technical support and consultancy services
• Process payments and send invoices
• Respond to your inquiries or support requests
• Manage subscriptions and service usage
• Improve our website and service quality
• Communicate updates, invoices, service alerts, or new offerings (you may opt out anytime)

We do not sell or rent your personal information to third parties.

How We Store & Protect Your Information

• All data is stored on secure systems with restricted access
• Communication is encrypted via HTTPS
• Sensitive credentials (e.g., for remote access) are deleted once the issue is resolved, unless you ask us to retain them securely
• We follow reasonable technical and organisational practices to prevent unauthorised access, disclosure, or loss of your data

Sharing Information with Third Parties

We only share information with trusted third-party providers when necessary for:

• Payment processing (e.g., PayHere)
• Email communication (e.g., transactional emails – SendGrid/Omnisend)
• Analytics and website monitoring tools (e.g., Google Analytics)
• These providers are bound by their own privacy terms and data protection commitments

Cookies

We use cookies to improve your browsing experience and analyse website performance. To learn more or manage your cookie preferences, please see our Cookie Policy.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data (except where required to retain for legal or billing purposes)
• Opt out of marketing emails at any time

To make a request, email us at handyman@buildmyonlinestore.io

Data Retention

We retain your data only for as long as necessary:

• To fulfill the purpose for which it was collected
• To meet legal, accounting, or regulatory requirements

Once data is no longer needed, it is securely deleted or anonymised.

Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that we’ve collected personal information from a minor, we will delete it immediately.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after changes implies acceptance.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data:

Email: handyman@buildmyonlinestore.io
Phone / WhatsApp: +372 5403 5888